Terms and Conditions - HEYANNCOSPLAY

Welcome to HEYANNCOSPLAY! These Terms and Conditions govern your use of our website heyanncosplay.com and the purchase of products from us. By accessing or using our website, you agree to comply with and be bound by these terms. If you do not agree with any part of these terms, please do not use our website.

1. General Information

• Company: HEYANNCOSPLAY is operated from Room S239, 2nd Floor, Capital Plaza, 61-65 Chatham Road South, Tsim Sha Tsui, Hong Kong.
• Contact: For any inquiries, please contact us at info@heyanncosplay.com.
• Website: heyanncosplay.com is an e-commerce platform specializing in high-quality cosplay costumes and accessories.

2. Use of the Website

By using our website, you agree to the following:

• You will not use the website for any illegal or unauthorized purposes.
• You will not reproduce, duplicate, copy, or exploit any part of the website without our express written permission.
• You are responsible for maintaining the confidentiality of your account information, including your username and password.

3. Product Information

• All products displayed on our website are subject to availability.
• We make every effort to ensure that product descriptions, images, and prices are accurate. However, slight variations may occur, and we reserve the right to correct any errors or inaccuracies.
• Custom-made or pre-order items may have longer processing times, which will be communicated to you at the time of purchase.

4. Orders and Payment

• By placing an order on our website, you agree to provide accurate and complete information, including your shipping address and payment details.
• We accept various payment methods, including credit cards and PayPal. All payments are processed securely.
• Once an order is placed, you will receive an order confirmation email. This email does not constitute acceptance of your order but confirms that we have received it.
• We reserve the right to cancel or refuse any order at our discretion, including in cases of suspected fraud or unauthorized activity.

5. Shipping and Delivery

• We ship to most countries worldwide. Shipping costs and delivery times will be calculated at checkout and may vary depending on your location.
• Delivery times are estimates and are not guaranteed. Delays may occur due to customs, weather, or other unforeseen circumstances.
• You are responsible for ensuring that your shipping address is correct. We are not liable for orders shipped to incorrect addresses provided by you.

6. Returns and Refunds

• We accept returns and exchanges for unused and undamaged items within 30 days of delivery. Please contact us at info@heyanncosplay.com to initiate a return.
• Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part.
• Refunds will be processed once the returned items are received and inspected. Please allow 7-10 business days for the refund to be reflected in your account.

7. Intellectual Property

• All content on our website, including text, images, logos, and designs, is the property of HEYANNCOSPLAY and is protected by intellectual property laws.
• You may not use, reproduce, or distribute any content from our website without our prior written consent.

8. Limitation of Liability

• HEYANNCOSPLAY is not liable for any indirect, incidental, or consequential damages arising from your use of our website or products.
• Our total liability for any claim related to your use of the website or products is limited to the amount you paid for the product(s) in question.

9. Indemnification

You agree to indemnify and hold HEYANNCOSPLAY harmless from any claims, damages, or expenses arising from your use of the website, violation of these terms, or infringement of any third-party rights.

10. Governing Law

These Terms and Conditions are governed by the laws of China. Any disputes arising from your use of our website or products will be resolved in the courts of China.

11. Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page, and your continued use of the website constitutes acceptance of the updated terms.

12. Contact Us

Thank you for choosing HEYANNCOSPLAY. We appreciate your trust and look forward to serving you!