Privacy Policy

Welcome to HEYANNCOSPLAY! We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website heyanncosplay.com or make a purchase from us.

1. Information We Collect

We collect the following types of information to provide and improve our services:

• Personal Information: Includes your name, email address, phone number, shipping and billing address, and payment details when you make a purchase or contact us.
• Device Information: Automatically collected data such as your IP address, browser type, operating system, and time zone when you access our website.
• Order Information: Details about your purchases, including product preferences and transaction details.

2. How We Use Your Information

The information we collect is used for the following purposes:

• To process and fulfill your orders, including shipping and handling.
• To communicate with you regarding your purchases, inquiries, and promotions.
• To enhance your shopping experience through personalized recommendations.
• To detect and prevent fraudulent transactions.

3. Sharing Your Information

We respect your privacy and do not sell or rent your personal information to third parties. However, we may share your data with:

• Service Providers: Third-party vendors who assist in payment processing, order fulfillment, and website optimization.
• Legal Requirements: If required by law or to protect our legal rights.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and analyze website traffic. You can manage your cookie preferences through your browser settings.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

6. Your Rights

As a customer, you have the right to:

• Access and review the personal information we hold about you.
• Request the correction or deletion of inaccurate or outdated information.
• Opt-out of receiving marketing emails by clicking the “unsubscribe” link in our emails or contacting us directly.

7. Security Measures

We implement robust security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us:

• Email: info@heyanncosplay.com
• Address: Room S239, 2/F, Capitol Centre, 61-65 Chatham Road South, Tsim Sha Tsui, Hong Kong

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. The revised policy will be posted on this page with the “Last Updated” date.

Thank you for trusting HEYANNCOSPLAY with your personal information.