Ordering & Shipping
Total Delivery Time = Tailoring/ Processing Time (10-35 business days or more) + Shipping Time (7-10 business days)
Processing/Tailoring Time
Most products in our store are not in stock, which are tailor to order, whether you choose a standard size or give us your custom measurements, the costumes are personally tailored for you from scratch, some of which can be adjusted in style and size. Most of our products are handmade, as we know single-piece production is time-consuming and costly, so which will take a processing/tailoring time (10-35 business days or more).
The tailoring time may vary for each individual product, and it depends on the difficulty of the style and the number of orders, so some new and complicated products may take longer. The specifics can consulting customer service before order. And please order ahead if you have a set deadline.
- Most costumes/props may take 10-35 business days to finish.
- Most wigs/shoes may take 5-15 business days to finish.
Some products are in stock and can be shipped in 48 hours. Go for it from Ready to Ship category.
*When we receive your payment, your orders will be dealt with within 48 hours. Please note that delivery times may vary based on several factors, including your location, weather conditions, and potential customs processing. We strive to expedite every order to ensure you receive your HEYANNCOSPLAY products as soon as possible.
Shipping Areas
We offer worldwide shipping to a wide range of countries. As of now, we can ship to the following countries and regions:
Europe:
- Austria
- Belgium
- Bulgaria
- Croatia
- Cyprus
- Czech Republic
- Denmark
- Estonia
- Finland
- France
- Germany
- Greece
- Hungary
- Ireland
- Italy
- Latvia
- Lithuania
- Luxembourg
- Malta
- Netherlands
- Norway
- Poland
- Portugal
- Romania
- Slovakia
- Slovenia
- Spain
- Sweden
- Switzerland
- United Kingdom (U.K.)
North America:
- Canada
- USA
Asia:
- Japan
- South Korea
- Malaysia
- Singapore
Oceania:
- Australia
- New Zealand
Shipping Restrictions
Please note that we cannot ship to the following locations:
- Subsidiary islands
- Remote areas in the United States, such as Alaska, Hawaii. Overseas addresses like Puerto Rico, Guam
- British overseas territories and offshore islands that do not have postal service, including but not limited to the British Indian Ocean Territory, British Virgin Islands, Guernsey, Jersey, etc.
- PO BOXES or APO addresses
Order Tracking
To help you stay informed about your order's status, we provide order tracking. Once your order is shipped, you will receive a tracking number via email, which you can use to monitor your order's progress.
If you have any questions or encounter any issues while tracking your order, please don't hesitate to contact our Customer Support team at info@heyanncosplay.com.
Kindly Notes:
- Shipping times are estimates only and can vary due to factors like customs clearance, public holidays, and courier operations.
- Public holidays may cause delays as manufacturers and couriers often limit operations during these times. Shipping resumes normally after each holiday period.
- It may take a few days after shipment before the courier tracking number activates in their system. Check back later if tracking has not updated yet.
- Estimated delivery times are approximates derived from past order data. Actual transit time for your order may be shorter or longer.
Please contact us if your order has not arrived within 30 days of shipping, and we will investigate. We aim to provide realistic delivery estimates, but actual times can fluctuate due to aspects outside our control. Thank you for your understanding.
For any questions or further assistance, please contact us at info@heyanncosplay.com.
