Your orders will be dealt with within 48 hours of when we receive your payment. Click here to see the shipping policy.
On each of our product pages, there will be a size chart with a standard size. What needs to be stated is that our sizes are designed according to the normal standard body size. No intention to offend, if you are too fat, please try our tailor-made.
The first thing you need to confirm is your height. Height is the most important parameter. After choosing your height, you can use other measurements (bust, waist, hip) to determine the size you should choose.
Example: Suppose your height is suitable for XL, but your bust is for L, waist is for S, and hip is for M. Then I recommend you choose our tailor-made. We have a sample help on each product page that you can use to understand what parameters we need.
For standard-size products, you can return the item and place a new order within 30 days of receiving the item. Refunds will be issued after the returned items are inspected and approved; refunds will be processed back to the original payment method within 7-10 business days.
Due to the special size of customized or tailor-made costumes, we do NOT accept return/exchange of customized or tailor-made costumes. Besides, adding footpads or easy-wear zippers to the spandex suits (such as spider-man suits or other spandex suits) belongs to custom orders, which can't be returnable.
For more about the return/exchange policy: https://www.heyanncosplay.com/returns%20&%20refunds
You can contact us by mail at info@heyanncosplay.com, and our staff will reply to you within working days. Facebook is also a good place to talk with us during working days.
Of course, you can get discount coupons by following and liking our Facebook page and Instagram page. After liking/following us, you can contact our customer service at info@heyanncosplay.com. We will be happy to offer you a coupon.
READY TO SHIP means the costumes are completed and can be delivered to the shipping company in 24-48 working hours. If you're in a big hurry and want to get it as soon as possible, you can view our READY TO SHIP costumes. We will produce some very popular costumes in the READY TO SHIP classification when the tailor is idle.
You can click here to see more: https://www.heyanncosplay.com/returns%20&%20refunds
Absolutely. We take your business seriously and will use every precaution necessary to ensure that your shopping experience is safe and exciting! We use the best technology available, Secure Socket Layer encrypting, to keep your private information and credit card information as secure as possible.